Warranty conditions

Important: the manufacturer’s warranty does not affect your statutory warranty rights.

All products purchased from us come with a statutory warranty. A statutory warranty means that a product must be suitable for its intended purpose and perform as a consumer may reasonably expect. Some products also come with a manufacturer’s warranty. This manufacturer’s warranty does not affect your statutory warranty rights.

Private customers: 2-year manufacturer’s warranty

Private customers receive a 2-year manufacturer’s warranty. The statutory warranty period starts on the delivery date. You therefore need the purchase invoice. Important tip: register your purchase with the manufacturer immediately to ensure smooth handling of any warranty claim.

Business customers: 1-year manufacturer’s warranty

Business customers receive a 1-year manufacturer’s warranty. The invoice is required, and the warranty period starts on the invoice date. We recommend registering your purchase with the manufacturer after receipt to ensure smooth handling of any warranty claim.

The Klium warranty: extended to up to 5 years on power tools!

At Klium, you receive more than just the standard warranty on power tools. After registering your purchase with the manufacturer, you receive an additional 2-year Klium warranty on top of the manufacturer’s warranty! This allows you to enjoy your new purchase worry-free, with a total warranty period of up to 5 years. You can also buy with confidence from an official dealer: Klium is an authorised distributor of every brand available in our webshop.

Conditions of our extended warranty:

• Valid for leading brands DEWALT, Festool, Makita, Bosch Professional, Fein, Hikoki, Metabo, Milwaukee, Spit & Ryobi.
• The same warranty conditions as those of the manufacturer apply to the additional Klium warranty.
• Not applicable to specific types of damage and consumable items:
  • Damage caused by normal wear and tear, accidental or intentional modifications made to the product by the purchaser, improper or incorrect use, or exposure to moisture, fire, earthquakes or other external causes.
  • Damage caused by installation or use that does not comply with the provided instructions and information.
  • Damage caused after seals on certain components have been removed, or after the serial number or other product identification numbers have been removed or made illegible.
  • Consumable items such as supplied lamps, batteries, etc.
• Valid for purchases made from 2 July 2018 onwards. The exact warranty period appears on each product page.
• Not applicable to pressure washers, combustion-engine machines or pneumatic tools.
• Please note: even with the additional Klium warranty, Festool’s repair cost and theft insurance expires after 36 months.
• Register your purchase with the manufacturer within 30 days to activate the extended warranty.

Registering your purchase

Click the warranty link for the relevant brand to register your purchase within 30 days and activate the extended warranty.

What happens when a repair is required during the warranty period?

You can easily check the manufacturer’s warranty conditions through the brand warranty links in our webshop. Does your claim meet the manufacturer’s warranty conditions? Complete the contact form on our customer service page so we can process your request quickly. Follow the safety instructions when returning the product to avoid unnecessary costs. As soon as we receive your product, we send it directly to the supplier for inspection and repair. You receive regular updates about your request. If the supplier determines that the repair does not fall under the warranty conditions, we inform you. The supplier then prepares a repair quotation, which we send to you. Once we receive the product back from the supplier, we return it to you free of charge.

One final but important piece of advice: always buy products with a full warranty from an official dealer. Avoid unpleasant surprises and enjoy peace of mind with Klium, your trusted partner for all your tool needs!